Privacy Policy

Last updated: 12 August 2026

Stuff Stop (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase from our online store.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us or otherwise use our services.

1. Information We Collect

When you use Stuff Stop, we may collect information such as:

• Your name and surname
• Email address
• Telephone or WhatsApp number
• Billing and delivery address
• Order and purchase information
• Information necessary to process and fulfil your order
• Communications you send to us by email, WhatsApp or through our website
• Device, browser and website usage information
• IP address and cookie information where applicable

Payment information may be collected and processed by our authorised payment service providers. Stuff Stop does not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments and refunds
• Communicate with you regarding your order
• Provide customer support
• Respond to questions submitted through WhatsApp, email or our website
• Detect and prevent fraud or misuse
• Improve our website, products and customer experience
• Send marketing communications where you have consented to receive them
• Comply with our legal, tax and regulatory obligations

3. Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and services online. Certain personal information may therefore be processed by Shopify in connection with operating our store, checkout and related services.

Shopify’s handling of personal information is governed by its own applicable privacy practices and policies.

4. Payments

Payments may be processed through third-party payment providers available at checkout.

These providers may collect information required to process your transaction securely. Their handling of your information is subject to their respective privacy and security practices.

We recommend reviewing the privacy policies of the payment providers you choose to use.

5. Delivery and Service Providers

We may share information with trusted third parties where reasonably necessary to operate our business and fulfil your order.

For example, your name, contact number and delivery address may be provided to a courier or delivery company so that your order can be delivered.

We only intend to provide service providers with information reasonably necessary for them to perform the relevant service.

6. Cookies and Website Information

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and improve the shopping experience.

Cookies may also be used for analytics and advertising purposes where applicable.

You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

7. Marketing

If you choose to receive marketing communications from Stuff Stop, we may use the contact information you provided to send you information about products, promotions, new deals or other store updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided, where applicable, or by contacting us.

8. Protection of Personal Information

We take reasonable measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy
• Maintain appropriate business and transaction records
• Resolve disputes
• Prevent fraud
• Meet tax, accounting and other legal requirements

When information is no longer reasonably required, we may delete, destroy or anonymise it as appropriate.

10. Your Privacy Rights

Stuff Stop operates in South Africa and handles personal information in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act, 2013 (POPIA) where applicable.

Subject to applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction or updating of inaccurate information
• Deletion of information where legally permitted
• Objection to certain processing of your information
• Withdrawal of consent where processing is based on consent

We may need to verify your identity before completing certain privacy requests.

11. Children’s Privacy

Our store is not intended to knowingly collect personal information directly from children who are not legally permitted to provide such information or enter into transactions without the necessary consent.

Where required, purchases should be made or authorised by a parent or legal guardian.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Once you leave our website, the privacy practices of those third parties apply. Stuff Stop is not responsible for the privacy practices or content of independent third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version published on our website will apply from its stated effective or updated date.

14. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is handled, please contact Stuff Stop:

Email: info@stuffstop.co.za
WhatsApp: 069 055 9405

Stuff Stop
South Africa